- Double-check the RepairIn the event you have your vehicle repaired and you do not feel that it was done properly, it is your right to have a third party evaluate the repairs. If it is determined that the initial repairs were not done correctly, the repair facility may be required to pay for the third party evaluation and repair your vehicle the right way.
- Get the Job Done RightShould your insurance company deny approval on a certain repair, you can challenge their decision. Your body shop should work with your insurance company to clearly describe how the damage is related to the accident and how it is necessary to be repaired.
- Choose Your Own PlaceWhile your insurance company may pick up the tab on your auto body repair bill, they are not allowed to tell you where you must take your vehicle for that repair. It is your right to choose the repair shop that you feel will meet your needs.
- Get a ReportIn the event of any accident, it is always in your best interest to make a report with a police department. Without a police report, your insurance company may not pursue the claim against the other driver and you may leave yourself vulnerable to a courtroom situation. Even if the other party involved in the accident asks that you don’t call the police and offers to pay for the damages, it is still advised that you get a police report.
FAQs
KNOW YOUR RIGHTS
Knowing your rights as a customer for both auto body repair and insurance is an important part of ensuring that your vehicle, your wallet, and most importantly, your family are kept safe.
CHOOSING A REPAIR SHOP
Choosing a shop to repair body damage to your vehicle shouldn’t be difficult and stressful, but let’s be honest, it really can be. The very fact that you need to find a shop is stressful enough. Who has the time and resources to fully research all of the collision repair shops in their area and get a clear vision of which one they should choose? Well, hopefully this list of questions will help give you an idea of what you should ask body shops that you are considering.
- Request references from the company.Most reputable businesses will be happy to supply industry references from other local auto repair shops as well as satisfied clients. They should also be willing to provide before an after photos of work they have completed.
- Are the technicians experienced?This is an important question. With combined experience of more than 100 years, the technicians at Downtown Autobody also benefit from continuing education in their filed. They receive ongoing training through I-CAR certification, ASE certification and on-site training provided by paint and material suppliers on latest products on the market.
- Is the body shop eco-friendly?A green body shop is a responsible body shop. If you are concerned about the environment, you might want to check which painting systems the shop uses. Downtown Autobody has a Spies Hecker Waterborne Paint System which is the most environmentally friendly system available for purchase today. We are proud to take a responsible role in keeping the planet clean for future generations.
- What means do you use for straightening frames?At Downtown Autobody, we have a Kansas Jack World Rack 400L frame straightening system and a Hein Werner “Shark” sonar measuring system which detects problems that are not visible.
GOT A QUESTION?
Having Collision work done to your vehicle always raises a number of questions. To make things easier for you, we’ve broken our frequently asked questions down into some categories. We hope the different categories make it easier for you to get the answer you’re looking for. Also, please feel free to call or email us with any questions you might not get answered here.
ASK YOUR QUESTIONS
Would you like to ask your doubts about our services and others? Just post your questions below we will answered your questions as soon as possible
TESIMONIALS
What People are saying
KATHERINE
Wow --how refreshing to deal with professionals!! Mike was so responsive and communicative. Kept me apprised every step of the way. Got me my car earlier than promised. Great experience and my car looks fab!!!
Bob
DOWNTOWN was recommended to me after a truck backed into my parked car and mashed the hood, grill, and bumper. They did an excellent and timely repair. If I need a body shop again or am asked for a recommendation for one, I will not hesitate to recommend them.
Rebeca
Backed into a golf cart with our Sprinter RV; ripped off the rear corner panel with lights. The folks at Downtown Autobody fixed it without having to replace it for a great price and a timely turn-around. Bonus: they washed the whole vehicle! Very professional. Glad I found them! Now I just need a driving school.......
Mary
Great customer service and very honest! Went there for a scratches and a dent. When I got there they took pictures, buffed the scratches right out and recommended a good place to go for the dent that would save me money. If I ever need auto body repair for real I will be back.